Frequently Asked Questions
Welcome to co44's FAQ Page
All your questions about deposits, withdrawals, bonuses, VIP benefits, and account security are answered here in plain English.
The questions that come up most often while using co44 are organized on this page into four sections — deposit methods, VIP & cashback, bonus terms, and security. Each answer is written in simple language so you can quickly find the information you need. If you want to know more about anything, there is an option to contact our support team at the bottom of the page.
All FAQs
Deposit Questions
After logging in to co44, select the "Deposit" option and choose bKash as your payment method. Send money via bKash to the designated number and enter the transaction ID in the deposit form. Your balance is usually credited to your account within a few minutes. The minimum deposit amount is ৳200.
co44 currently accepts deposits through four mobile financial services: bKash, Nagad, Rocket and Upay. These methods are the most widely used in Bangladesh and transactions are completed quickly. The minimum deposit amount is ৳200 for all methods.
The minimum deposit amount at co44 is ৳200, and this applies to all payment methods — whether you use bKash, Nagad, Rocket, or Upay. This limit is set so that new players can get started easily.
co44 itself does not charge any deposit fee. However, your mobile banking app (bKash, Nagad, Rocket, or Upay) may deduct a small charge for Send Money transactions according to its own policy. Check the fee schedule of the relevant app to find out about these charges.
After sending money via Nagad and submitting the correct transaction ID, your co44 wallet balance usually appears within a short time. Occasionally it may take a little longer due to network or verification processes. If you have an issue, let us know via live chat.
VIP & Cashback
In co44's VIP program, you can gradually move up to higher tiers by playing regularly. The more active you are — making regular deposits and playing games — the greater your chances of advancing to the next level. Tier changes happen automatically.
co44 VIP members receive weekly cashback, priority customer service, and special promotional offers. The higher the tier you are in, the higher the cashback rate. Benefits are applied to your account automatically.
Each week, a fixed percentage of your net losses is returned to your wallet as cashback. Cashback is generally calculated at the end of the week and credited to your account. The rate varies depending on your VIP tier.
co44 has three VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; and Gold — up to 0.8% weekly cashback. The Gold tier offers the highest benefits.
Your VIP tier is determined based on your ongoing activity. Staying active makes it easier to maintain a higher tier. For detailed terms and conditions, please refer to co44's official terms and conditions page.
Bonus Terms
The co44 welcome bonus is applied automatically the first time you deposit funds into your account. You will receive a 120% bonus on your first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus — making your total balance ৳2,200.
A 25x wagering requirement applies to the welcome bonus, and it is calculated on the bonus amount only — not on the deposit. Example: if you receive a ৳1,200 bonus, you need to wager ৳1,200 × 25 = ৳30,000, after which bonus winnings can be withdrawn.
Generally, bets placed on slot games, fishing games, and most casino games count toward wagering. However, some games or betting markets may have restrictions. Contact the support team to confirm which games are fully eligible.
Yes, in most cases you can request to cancel a bonus after it has been activated by notifying the support team. However, cancelling a bonus will generally also forfeit any winnings earned from that bonus. Read the terms and conditions carefully before cancelling.
Bonuses generally have an expiry period — meaning if wagering is not completed within a specified time, the bonus may expire. The applicable expiry period is communicated when the bonus is issued. For any questions about expiry, you can ask via live chat.
Security & Privacy
The official co44 address is co44.lat. If any website outside this domain uses the co44 name or logo, it is fraudulent. Always type the address directly into your browser and avoid clicking on any unfamiliar links. If you are suspicious, report it to support immediately.
Yes. co44 uses SSL encryption on all data transmissions, which keeps your personal and financial information protected from third parties. Details about how data is collected and used can be found in our privacy policy.
If you notice that someone has logged in without your permission or that unusual transactions have occurred, change your password immediately and notify the co44 support team. The sooner you report it, the sooner action can be taken.
Absolutely not. No co44 employee or representative will ever ask for your OTP, bKash PIN, Nagad PIN, or any other secret code. If someone asks for these, they are a fraudster — end the conversation immediately and report it to support.
Choose a password for your co44 account that is at least 8 characters long, combining uppercase and lowercase letters, numbers, and special characters. Do not use this password on any other site and change it regularly. Avoid creating passwords using your own name or date of birth.
Still have a question?
If the answers above did not resolve your issue, our support team is always ready to help. Assistance is available in both Bengali and English.
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